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Terms of Use

Welcome to Using our site, you agree to the following terms, which you should read carefully. Any software available for downloading is the intellectual property of Merci-boutique. The use of such documents by this server is restricted only for informational and non-commercial purposes or is only for personal use and will not be copied, placed on another computer network or distributed through other media. There is absolutely no interference in the documents. Any other use is strictly prohibited by law and may entail severe civil and criminal penalties. Violators will be prosecuted.

Merci-boutique does not declare in any way that the information contained in the documents and announcements published on this server is appropriate for any purpose. Any such document and related graphic representation is provided “as is” without any warranty of any kind.

Merci-boutique is not accountable or liable for compensation for any damages and non-pecuniary damage derived from failure to provide support services.

You are free to use pursuantly to the law and users’ morals. The responsibility for the contents of the transactions lies solely with you. Merci-boutique does not make any correction or interferes with the data you transfer. We ask that you fill the following fields (name, address, message) correctly in the online contact forms. The use of the Merci-boutique site is subject to Greek and International laws and you agree not to use our site in order to violate these laws.

User responsibility

Users agree and undertake not to use the online store for:

Sending, publishing, emailing or transmitting through other means any content that is illegal for any reason, causes unlawful infringement and damage to Merci-boutique or any third party, whether it infringes the privacy or confidentiality of any person.
Sending, publishing, emailing or transmitting through other means any content that offends users’ morals, social values, minority etc.
Sending, publishing, emailing or transmitting through other means any content for which users do not have the right to transmit in accordance with the law or contracts in force (such as inside information, property and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements).
Sending, publishing, emailing or transmitting through other means any content that infringes any patent, trademark, trade secret, copyright or other third party property.
Sending, publishing, emailing or transmitting through other means any content that contains, software viruses or any other code, files, or programs designed to interrupt or damage, corrupt, or equip any computer software or hardware.
Intentional or unintentional violation of applicable law or regulations.
Harassment of third parties in any way.
Collecting or storing personal data about other users.

Also, they agree that all members, associates, employees, management, and other associates of Merci-boutique are not responsible for anything arising from third party members using the Merci-boutique site. Any use contrary to the above, except for any incidents or civil penalties, results in termination of the services provided without any notice.


The site includes material and other content that belongs to Merci-boutique and is protected by law. All contents of the site (including texts, graphics, images, photos and software) are the intellectual property of Merci-boutique and are protected by Greek and International Law. Any copying, reproduction and retransmission of the material without the written permission of the company is prohibited. Its appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.

Limits of Liability

By using the site, you fully agree that the use is at your own risk. Merci-boutique can not guarantee that there will be no interruptions or errors. Any reference or link to another site is provided for your convenience and we are not responsible for the content, products and services provided (advertising or sale) on these sites. The photos of the products are indicative.

Valid Law

If you choose to access our site from another country, you have the responsibility to follow the Laws of that country. The above terms constitute the complete agreement with Merci-boutique and Merci-boutique has the right to make changes to the content of the site and the above terms without any notice.

Privacy statement

This privacy statement applies to the Merci-boutique site (

When you submit an online request, the information you provide to us is used to answer your question online. We consider the applications you fill out and the e-mail you send to be confidential. We do not transmit the content of these only to the directly interested recipient and to the law, if requested or in the event that the content of the message we consider that it affect us. Such action is necessary in order to:

protect our rights and our property,
protect against the misuse or unauthorised use of the Merci-boutique site,
protect our personal safety or the property of our users and audience.

However, if we are given a false email address or try to take someone else’s place when sending information online, all the information – including the IP address – will be part of any investigation. The people at Merci-boutique may need to edit your email in collaboration with the technical department.

Also, if you ask one of Merci-boutique’s customer service assistants to assist you with any email, he or she will be able to access the full range of information relevant to your request, including your email address and your messages. Merci-boutique has links to other sites. We are not responsible for their security policy or the way they manage their online visitors.


This Agreement covers exclusively every sale of products through the website of the company with the name “Merci-boutique” on Egnatias 110, Thessaloniki, with TIN 113283706. Any deviations from this Agreement must be confirmed by Merci-boutique in writing. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the terms expressed herein, without exception. If a user does not agree with these terms, they must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.

Orders / Agreement

Orders must be received in writing online by completing and sending the relevant Order Form available on the website

Your order is considered received by Merci-boutique from the moment you receive via e-mail relevant update of the order status with the indication “Processing”. Other order status updates appear on the user’s screen and are emailed to the user’s registered email address. During the processing of each registered order, the stock availability of the products you ordered is confirmed. In case the availability or delivery time differs from the one indicated on the product page, you will receive a relevant update. Your order is considered binding when the order status is marked “Shipped”.

You must check the Order Confirmation and notify Merci-boutique immediately in writing for any error (no later than 2 hours from the time of receipt of the electronic notice marked “Processing”), otherwise the information in the Order Confirmation will apply to this Agreement.

Before sending the Order Form, you have been informed of the following details:

The various product offers are valid depending on available stock. In case of low / limited availability of product stock that has been offered, Merci-boutique reserves the reasonable right to execute the relevant orders based on the satisfaction of as many of its customers as possible, ie orders registered by different / separate users.
Merci-boutique strives to provide you with high quality services on a daily basis. Merci-boutique in good faith, is not responsible and is not liable for any errors in features, photos and product prices listed on the website and can not guarantee that there will be no errors for any reason during import or / and updating the features and / or price of a product.
In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact 2310-239010 or send an e- mail to
The data registered in any form on the website of Merci-boutique ( can be used for promotional activities.
Merci-boutique provides the user with the possibility of ordering the products that are available, through the online store and receiving the products from any store maintained by ACS and ELTA couriers nationwide. In particular, the customer can choose through the online store the product(s) they desire, repaying the purchase price by credit card by placing the order or depositing in a bank account of Merci-boutique (Bank account holder: Karakoulakis Sotiris), so that the order can be executed or in cash upon receipt of the products at the address registered on the order form. This order will be valid for 48 hours from the moment your order status is “Shipped”. You will receive an informative e-mail about the shipment of your order with the shipping number of the ELTA courier. In case the customer does not receive their order and does not repay the price, within the above mentioned deadline, their order will be canceled, without Merci-boutique being liable of any responsibility due to this. In case it is ascertained that a user abuses this feature provided by Merci-boutique (eg repeated order of items through the online store and non-receipt of them by the store, etc.), the latter may reject and refuse the order of this user through the possibility of receipt from the store.

Payment methods

The company Merci-boutique provides you with the possibility of paying for your order in one of the following ways:

A) Pick up and payment at the physical store.

You can place your order online, pick it up and pay the bill at our physical store without any additional charges.

B) Cash on delivery.

Payment by cash on delivery (cash only) is made to the employee of the courier company upon receipt of the products. In this case the customer is charged with an additional charge of 3 euros (including VAT 24%).

C) By deposit in the company’s bank account.

In case of a deposit in a bank account, in your deposit you must necessarily state as a reason the number of your order and optionally your name.

After depositing the money in the bank account, you can inform us about your deposit by phone at 2310-239010 or by sending the proof of deposit by e-mail to for the completion of your order.

Bank accounts

IBAN GR7101102210000022100441561

IBAN GR4602601250000820201160541

IBAN GR1201722800005280104608231

Beneficiary: Karakoylakis Sotiris

D) By charging your credit card.

The charge on your credit card is made by registering your order on the completion date. Our system has taken all the necessary measures for the security of your credit card transactions. Your transactions are protected by superior online security systems that guarantee a secure trading environment. All information related to your transactions and personal information is secure and confidential, as is the case with all services of Piraeus bank. Your bank account or credit card information is stored in encrypted form only on Piraeus bank computers and databases, without any direct internet connection.

Order cancellation

You can cancel your order at any stage of completion by calling us at 2310-239010 or by e-mail at Depending on the progress of your order we will inform you about the options you have.

Delivery / Ownership / Risk

The company Merci-boutique due to the specificity of a large portion of products it markets (fragile, heavy or bulky) places great emphasis not only on the shipment of goods, but on their SAFE shipment.

Having the above as a basic criterion, it has entered into the best agreements, on market terms, with the appropriate courier or transport for your best, most economical and safest service throughout Greece, Cyprus and more.

Thus, there are two possible shipment ways (depending on the products):

With ACS courier at your door,
By ELTA post office everywhere in Greece.

Shipping costs vary depending on your order and place of delivery. The following apply in general:

For purchases over 25 € the shipping costs are FREE. Orders that exceed 6kg or relate to areas considered inaccessible or remote from ACS and ELTA courier are excluded. You will be informed about the fact that your area is considered inaccessible and about the cost of transport after the Confirmation of Order Registration by phone or in writing and in a period of about 24 hours. If you do not agree with the shipping cost, you have the right to request the correction or cancellation of the order within 2 hours from the time of receiving the relevant information. The expiration of this deadline will be proof of your agreement and acceptance of the shipping costs.
For purchases under 25 € the single charge is 3 €. For orders over 6kg and areas where they are considered inaccessible or remote from ACS and ELTA courier, the single charge changes. You will be informed about the fact that your area is considered inaccessible and about the cost of transport after the Confirmation of Order Registration by phone or in writing and in a period of about 24 hours. If you do not agree with the shipping cost, you have the right to request the correction or cancellation of the order within 2 hours from the time of receiving the relevant information. The expiration of this deadline will be proof of your agreement and acceptance of the shipping costs.

The delivery time mentioned in the Order Confirmation is approximate. Merci-boutique will try to send you the products within the working days listed as delivery time on each product on the website.

The place of delivery is stated in the Order Confirmation.

Ownership of the Product is transferred after full payment while the risk is transferred upon delivery.

Discount Vouchers

The 10% discount coupons for the next purchase are only valid for purchases from our online store.
They are not redeemable for cash nor can they be redeemed at our physical stores.
The voucher is valid for 90 days from the day of issue and is valid for all online store codes.


All customers of benefit from the manufacturer’s warranty on the products they supply at

Defects or imperfections due to misuse or tampering with the goods, as well as damage caused by the normal use of the product, are not covered by this warranty. Any reduction in the operation of the product, due to the limitation of its design, is also excluded from the warranty.

The Customer Service Department is always ready to help you.

Force Majeure

Merci-boutique is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the fault of Merci-boutique or due to force majeure and will be entitled to an extension of execution time. Examples include strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation.

Your obligations as a Customer

You are responsible for:

Choosing your product and its suitability for your purposes.
Telephone and postage costs to contact Merci-boutique if any.

Withdrawal – Product Returns – Consumer Rights

You have the right to return the products you bought within 14 calendar days from the date you receive the products. In this case you will only be charged the direct cost of returning the products. The amount that will be returned to you corresponds to the net value of the product, ie without including shipping costs and cash on delivery costs.

Returns are accepted provided that:

You contacted our online store the same day or the next business day.
The products are in the same condition in which you received them, ie they have not been unsealed or their packaging has been violated.
The product is accompanied by a retail receipt or invoice.

For your wish to return the products you bought from our online store, you must notify us by phone at 2310-239010 or by email at on the subject of “Order Return Application” stating the date / number of the purchase document as well the reason for the return within the above deadline. Provided you receive written return approval from Merci-boutique, the address to which the products to be returned must be sent at Merci-boutique, Egnatias 110, 54622, Thessaloniki.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and their packaging, in order to detect any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store immediately after delivery the same day or the next business day at 2310-239010 or by e-mail at

The provisions of the Civil Code apply to address defects or deficiencies of contracted properties in the items sold. In order for a property to be considered contracted, it must be certified as such in writing by both parties.

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your account that you will notify Merci-boutique.

This Agreement does not affect any consumer rights provided by law.

Amendment of the terms hereof

Merci-boutique reserves the right to modify or renew the terms and conditions of transactions. The amendment or renewal will take effect as soon as this text is notified of any change.


If any part of this Convention is found to be void or unenforceable by a court decision, the remainder of the Convention shall remain in force.

Merci-boutique may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).

Applicable Law – Jurisdiction

This Convention shall be governed by European and Greek law, in particular by law governing matters relating to e-commerce, distance selling and consumer protection, and shall be subject to the exclusive jurisdiction of the courts of Thessaloniki.

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